dotBlue 2018

RSVPs Closed

Ticket

$0000

Ticket description

Day Month 0th 0:00pm

100 remaining

David Doe

Mrs Robinson

Callie Zegers is a host of exceptional ability. Studies show that a vast majority of guests attending events by Callie have been known to leave more elated than visitors to Santa's Workshop, The Lost of Continent of Atlantis, and the Fountain of Youth.

3:00 p.m. - 5:00 p.m.

Keynote with Marc Benioff & Special Guests

111 Minna Gallery: Zappa Room

3:00 p.m. - 5:00 p.m.

Keynote with Marc Benioff & Special Guests

Geonetric

3:00 p.m. - 5:00 p.m.

Keynote with Marc Benioff & Special Guests

Mrs Robinson

10 a.m. – 11:30 a.m

Registration + Sign In

This Fall in the beautiful Zion National Park, Epicurrence No.6 is back with four days of adventures away from the desk. At an event like Epicurrence, the main goal is to get you re-inspired to create better work all while gaining life-long relationships by opening up through intimate discussions and adventures throughout the week. Basically it’s a unique experience you’d find in the organic aisle of conferences. At an event like Epicurrence, the focus is on the attendee and their relationships.

10 a.m. – 11:30 a.m

Registration + Sign In

10 a.m. – 11:30 a.m

Registration + Sign In

welcome to dotBlue 2018

harvesting opportunity

why register for dotblue?

dotBlue is an annual opportunity to gather with your peers, share your experiences and grow your capabilities. You’ll hear from industry experts, as well as from other Blue Plans, on a wide variety of topics within the digital landscape. The goal of this conference is to highlight innovative successes and generate ideas that Blue Plans can use to develop experiences for their customers via websites, digital properties and social media.

RSVPs Closed

Agenda

Wednesday, Oct. 3

10:00 a.m. – 11:30 a.m.

Workshop (Hilton's Element Room) – A User-Centric Approach to Creating an Online Experience

ZLRIGNITION

12:00 p.m. – 1:15 p.m.

Registration and Lunch

1:15 p.m. – 1:30 p.m.

Welcome Remarks

1:30 p.m. – 2:15 p.m.

Leading Change in a Digital Economy

Paul Hlivko

2:15 p.m. – 2:45 p.m.

Break

2:45 p.m. – 3:15 p.m.

Marketing Analytics: Get the insights you need, faster

Alight Analytics

3:15 p.m. – 4:15 p.m.

Implementing Premera Scout: An approach to Chatbots/virtual assistants

Premera

5:00 p.m. – 7:00 p.m.

Welcome Reception

Thursday, Oct. 4

7:15 a.m. – 8:15 a.m.

Breakfast

8:30 a.m. – 8:45 a.m.

Opening Remarks

8:45 a.m. – 9:30 a.m.

Keynote Speaker

Ben Dillon

9:30 a.m. – 10:15 a.m.

Unlocking the Secret to Member Engagement: Simplify the payment experience

InstaMed

10:15 a.m. – 10:45 a.m.

Break

10:45 a.m. – 11:15 a.m.

Lessons from Wellmark's marketing transformation

NewsCred

11:15 a.m. – 11:45 a.m.

myWellmark: Transforming the member portal experience

Wellmark

11:45 a.m. – 1:00 p.m.

Lunch

1:00 p.m. – 1:15 p.m.

Journey through Digital Transformation Design

MXM

1:15 p.m – 1:30 p.m

Wellmark’s Approach to Quality Scoring

HealthSparq – Mike Fay

1:30 p.m. – 2:15 p.m.

Spira Care: A reimagined primary care experience

Spira Care – Kansas City

2:15 p.m. – 2:45 p.m.

Break

2:45 p.m. – 3:30 p.m.

Keynote Speaker

Amit Aggarwal

3:30 p.m. – 3:45 p.m.

Holistic marketing with digital case studies

DMW

3:45 p.m. – 4:15 p.m.

Analytics-Fueled Digital Engagement and the High-Cost Claimant

Blue Health Intelligence

5:30 p.m. – 9:00 p.m.

Private Dinner

West End Architectural Salvage

Friday, Oct. 5

7:15 a.m. – 8:15 a.m.

Breakfast

8:30 a.m. – 8:45 a.m.

Opening Remarks

8:45 a.m. – 9:00 a.m.

Our journey of creating a spin-off innovation lab

HATCX – Blue Cross Blue Shield Nebraska

9:00 a.m. – 9:30 a.m.

Plan Sharing

Arkansas

9:30 a.m. – 10:00 a.m.

Replicating Experience: Creating a functional demo tool for Members and Providers

Excellus Blue Cross Blue Shield

10:00 a.m. – 10:15 a.m.

Break

10:15 a.m. – 11:00 a.m.

Keynote Speaker

Tim Hoskins

11:00 a.m. – 11:30 a.m.

User Experience Design of BlueSource

Wellmark

11:30 a.m. – 11:45 a.m.

Closing Remarks

11:45 a.m. – 1:30 p.m.

Parting Lunch

Agenda

WEDNESDAY, OCT. 3

10 a.m. – 11:30 a.m.

Workshop (Hilton's Element Room) — A User-Centric Approach to Creating an Online Experience

ZLRIGNITION

12 p.m. – 1:15 p.m.

Registration and Lunch — Sponsored by Alight Analytics

1:15 p.m. – 1:30 p.m.

Welcome Remarks

Mike Gerrish, Wellmark Blue Cross and Blue Shield

1:30 p.m. – 2:15 p.m.

Keynote — Leading Change in a Digital Economy

Paul Hlivko, Wellmark Blue Cross and Blue Shield

2:15 p.m. – 2:45 p.m.

Break — Sponsored by WebMD

2:45 p.m. – 3:15 p.m.

Sponsor Presentation — Marketing Analytics: Get the Insights You Need, Faster

Matt Hertig, Alight Analytics

Erin Sten, Wellmark Blue Cross and Blue Shield

3:15 p.m. – 3:45 p.m.

Plan Sharing — Customer Experience, Innovation, and Virtual Assistants: Where to start in navigating the complex world of artificial intelligence, chatbots, and customer needs

Andrew Smith and Ryan Rosensweig, Premera Blue Cross

3:45 p.m. – 4:15 p.m.

Plan Sharing — Streamlining Customer Service: Improving the Way Reps Assist Members

Anthony Ramos, Premera Blue Cross

5 p.m. – 7 p.m.

Welcome Reception (Hilton's first floor patio) — Sponsored by InstaMed

THURSDAY, OCT. 4

7:15 a.m. – 8:15 a.m.

Breakfast — Sponsored by DMW and HATCX

8:30 a.m. – 8:45 a.m.

Opening Remarks

8:45 a.m. – 9:30 a.m.

Keynote — Health Consumer Trends

Ben Dillon, Geonetric

9:30 a.m. – 10:15 a.m.

Sponsor Presentation — Unlocking the Secret to Member Engagement: Simplify the Payment Experience

Roy Wright, InstaMed

David Krause, Anthem, Inc.

10:15 a.m. – 10:45 a.m.

Break — Sponsored by DMW and HATCX

10:45 a.m. – 11:15 a.m.

Sponsor Presentation — Lessons from Wellmark's Content Marketing Transformation

Lieu Pham, NewsCred

Tracy Smith, Wellmark Blue Cross and Blue Shield

11:15 a.m. – 11:45 a.m.

Plan Sharing — myWellmark: Transforming the Member Portal Experience

Amber Young, Wellmark Blue Cross and Blue Shield

11:45 a.m. – 1 p.m.

Lunch — Sponsored by NewsCred

1 p.m. – 1:15 p.m.

Sponsor Presentation — Journey through Digital Transformation Design

Pete Moran, MXM

Rebecca Falk and Paige Mescher, Wellmark Blue Cross and Blue Shield

1:15 p.m. – 1:30 p.m.

Sponsor Presentation — Wellmark's Approach to Quality Scoring

Matt Parker, HealthSparq

Mike Fay, Wellmark Blue Cross and Blue Shield

1:30 p.m. – 2:15 p.m.

Plan Sharing — Spira Care: A Reimagined Primary Care Experience

Karen Cohen, Blue Cross and Blue Shield of Kansas City

2:15 p.m. – 2:45 p.m.

Break

2:45 p.m. – 3:30 a.m.

Keynote — Building for Better User Experience and Engagement

Amit Aggarwal, J.D. Power

3:30 p.m. – 3:45 p.m.

Sponsor Presentation — Holistic Marketing with Digital Case Studies

Rachel Silva, DMW

3:45 p.m. – 4:15 p.m.

Plan Sharing — Analytics-Fueled Digital Engagement and the High-Cost Claimant

Sasha Gutfraind, Janet Hughes and Connor Skelly, Blue Health Intelligence

5:30 p.m. – 9:30 p.m.

Private Dinner (West End Architectural Salvage) — Sponsored by InstaMed

Shuttle pick-up times 5:15 p.m. and 5:45 p.m.

FRIDAY, OCT. 5

7:15 a.m. – 8:15 a.m.

Breakfast — Sponsored by HealthSparq and MXM

8:30 a.m. – 8:45 a.m.

Opening Remarks